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Courses

Customer Service Excellence for Housing Associations
Customer Service
Management Development
 

Leadership Development - One or two day events

Aim: To understand and develop key traits and behaviours of highly successful team managers/leaders.

Learning Objectives:
1. Understand own leadership style     preferences

2. Develop strategies to manage     individual and team development

3. Plan and conduct effective     performance/development meetings

Workshop Content:
Participants, who will be team leaders and managers will obtain a personal insight into their own preferred leadership styles. 360 degree feedback can be incorporated from direct reports and colleagues, as part of the learning event.

A number of leadership theories are explored; we can use Hershey and Blanchard’s Situational Leadership techniques which enable participants to put new learning into immediate practice or more advanced models such as the Leadership Practices Inventory which is an up to date assessment of leadership excellence.

 

Resources